Shipping policy

We take great care in making and delivering your chocolates as fresh and beautiful as possible and we aim to get them to you in perfect condition.

Dispatch & Delivery Times
Whilst we aim to dispatch orders as soon as possible after ordering, during peak periods, orders may take 7–14 working days to be processed and shipped. If you require your chocolate by a specific date, please check with us before placing your order and we’ll do our best to accommodate your request.

Warm Weather Shipping
To protect the quality of your chocolates, we may delay dispatch during periods of high heat. This helps prevent melting and ensures safe delivery. If this affects your order, we’ll contact you with an update.

Courier Information
All orders are shipped via Royal Mail Tracked 48®, which includes full tracking. You’ll receive tracking details once your order has been dispatched. The cost of this is £4.95 and includes all of the packaging to keep your chocolate safe.

Packaging
We pack all orders securely and carefully. However, due to the fragile nature of handmade chocolate, minor imperfections or breakages can occasionally occur during transit. These do not affect the quality or safety of the product.

Responsibility & Delivery Issues

• We are not liable for damage during transit, including melting, if your order is exposed to heat or mishandled once it leaves our care.

• We are not responsible for missed deliveries or incorrect addresses provided at checkout. Please ensure all delivery details are accurate.

• If your parcel is marked as delivered but cannot be located, we recommend following up with Royal Mail directly using your tracking number.

Click & Collect
Local collection is available from:
Unit 301, South Shields Business Works
Henry Robson Way
South Shields
NE33 1RF

Once your order is ready, you will receive an email notification from us. Please keep an eye on your inbox (and check your junk folder) so you don’t miss it.

If you have any questions about shipping or delivery, don’t hesitate to get in touch — we’re happy to help.